Returns & Exchanges
We want you to be 100% happy with your chocolate; if your order arrives damaged or incorrect, please reach out to us within 14 days of delivery. Due to the perishable nature of our products, we cannot accept returns for chocolate that has been opened or for changes of heart.
Contact Our Choco-Advisors
Send an email to our support team with your order number and a photo of any damaged or incorrect bars.
Wait for Approval
Our team will review your request within 48 hours to determine if a refund or a fresh replacement shipment is appropriate.
No Need to Ship Back
To reduce our carbon footprint and maintain food safety, we usually don't require you to mail back perishable food items.
Receive Your Refund
Once approved, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing